đ Privacy Policy – MAFA OUD
At Muhammad Fragrances (MAFA OUD), we are fully committed to protecting your privacy. As customers ourselves, we understand how important privacy is when shopping online. This policy outlines how we collect, use, and protect your information when you visit or make a purchase from mafaoud.com.
1. Information We Collect
We may collect and process the following data:
- Your name, email address, phone number, billing and shipping address.
- Payment details (processed securely via third-party providers).
- Purchase history and account preferences.
- Information from cookies (see below).
2. How We Use Your Information
We use your information to:
- Process your orders and payments.
- Deliver products and provide customer support.
- Notify you of order updates, offers, or new products (only if you opt in).
- Improve our website, services, and user experience.
- Prevent fraud and ensure security.
We do not sell your personal data to any third party.
3. Marketing Communications
If you’ve purchased from us or opted in, we may occasionally send updates about products, promotions, or news via email, post, or phone.
You can unsubscribe at any time by:
- Clicking the “Unsubscribe” link in any email, or
- Updating your preferences in your MAFA OUD account.
4. Cookies
Cookies are small data files stored on your device to help us improve your shopping experience. They help:
- Remember login/session details
- Track website usage for analytics
- Personalise your experience
You can disable cookies through your browser settings. However, disabling them may affect certain features of our website.
5. Site Analytics
We use tools such as Google Analytics and other third-party services to collect anonymised data about:
- Visitor counts
- Pages visited
- Time spent on site
- Device and browser types
This helps us improve website performance and better serve our customers.
6. Disclosures of Your Information
We may share your information with trusted third parties only when necessary:
- To deliver your orders (e.g., courier services).
- To process payments (e.g., payment gateways like HitPay).
- For legal compliance, fraud prevention, or if required by law.
- In case of a business transfer, merger, or asset sale.
We will always ensure that your data is protected and shared responsibly.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for accounting, legal, or tax obligations. After that, your data will be securely deleted or anonymised.
8. Your Rights
You have the right to:
- Access your personal data
- Correct or update inaccurate information
- Request deletion of your data
- Withdraw consent (for marketing)
- Lodge a complaint with a relevant authority
To exercise your rights, contact us using the details below.
9. Third-Party Links
Our website may contain links to other websites. We are not responsible for their privacy practices or content. Please read their privacy policies before sharing any personal data.
10. Security
We take all reasonable precautions to protect your information:
- Secure checkout via SSL encryption
- Encrypted payment processing
- Restricted access to customer data
However, no system is 100% secure. Please keep your login details safe and avoid sharing passwords.
11. Contact Us
If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us:
đ§ Email: mafaoudmalaysia@gmail.com
đą WhatsApp/Call: +60 111 971 9858
