Return & Refund Policy – MAFA OUD

1. Final Sale – No Returns, No Refunds

    All purchases are final—we do not accept returns, refunds, or exchanges unless there is a packaging or shipping error caused by us.
Perfumes, fragrance oils, agarwood, and raw fragrance materials are non-returnable due to hygiene, contamination risks, and strict safety standards. Once opened or tested, they cannot be resold.

2. Exchange for Shipment Error Only

    If you receive the wrong product or there is a packaging issue, please:

• Contact us within 24 hours of delivery
• Include proof such as photos and order number

    We will review your claim and may offer a replacement if verified. Exchanges due to change of mind or preference are not accepted.

3. Shipping & Customs Risk

    Shipping is managed by third-party couriers.

    MAFA OUD is not responsible for:

• Delays, damages, or lost items during transit
• Additional costs such as customs duties, taxes, or import restrictions
   These are the full responsibility of the buyer.

4. How to Claim

    To submit a legitimate claim, please email or WhatsApp us within 24 hours of delivery:

• 📧 mafaoudmalaysia@gmail.com
• 📞 +60 11‑1971 9858 (WhatsApp)

    Include your order number, a clear description of the issue, and supporting photos.

5. Our Commitment

    We appreciate your understanding—these measures ensure product quality, safety, and fairness for all customers.

Thank you for choosing MAFA OUD